Riri15 wrote:
Can we get official explanation of the firstquestion?
RO1, Customer satisfaction may fall because expectations haverisen:
The discussion of Survey Difficulties states that because many businesses define customer satisfaction as “meeting or exceeding expectations,” measures of customer satisfaction may fall merely because expectations have risen. For the statement under consideration to explain the difference that the business owner observes between the impressions created by the online reviews and the in-person feedback of the prepared-food business, there would need to be some indication that expectations had risen for the online reviewers but not for the customers who gave in-person feedback when shopping. There is, however, no indication that there was any change in expectations, so this statement cannot help explain thedifference.
The correct answeris No.
RO2, People often cease patronizing a business with which they aredissatisfied:
If it is true that people often
...
Statistics : Posted by kamali18ks • on 02 Jul 2024, 06:01 • Replies 7 • Views 691
